Dales Cycles are committed to protecting and respecting your privacy.
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
For the purpose of the General Data Protection Regulation Act 2018 ("the Act"), the data controller is Dales Cycles Limited of 150 Dobbies Loan, Glasgow, G4 0JE.
In this Policy, when we refer to "you" or the "data subject", we are referring to you, as the person or entity accessing, viewing and/or using the Site.
Any reference to "we", "our", "us" or "data controller" is a reference to Dales Cycles.
Information We May Collect About You
By using this site, we may collect and process certain data about you. The information that we collect and which is voluntarily given by you via the Site, including any personal details that you type and submit for example: your name, email address, postal address (and including any other information provided at the time of joining our mailing list, entering competitions or prize draws, and purchasing goods or services). This includes the following data:
- Your Contact Details: We store your Name (Title, Forename & Surname) and a contact email address in order to be able to send you updates relating to your workshop repairs. This data is not shared with 3rd parties and you will only receive promotional materials from us if you have opted in to do so from the "My Account" section.
- Your Home Address: When you register for an account with us, you are providing us with your House Number and your Postcode. This allows us to find your account on our systems and assign you an account number. Once your account has been located and approved, we discard your house number as this data is no longer needed. Your postal code is kept on our systems as a data field required for logging in at a future time.
- Contacting Us: If you contact us, we may keep a record of that correspondence or call for future reference.
- Browser/Network Information: We may collect and store details of your visits to the Site including, but not limited to: click-stream data, HTTP protocol elements, search terms, HTTP cookies, traffic data, location data, weblogs, IP addresses, approximate locations and other communication data. This information is collected to ensure customers have the best experience when using our site as well as a security protocol to prevent attacks on the server, keeping your data secure.
A cookie is a small file of letters and numbers that we may store on your browser or the hard drive of your computer or device.
Cookies are used to improve services for you through, for example: enabling a service to recognize your device so you don't have to give the same information several times during one task; measuring how many people are using the Site, to ensure there is enough capacity for the Site to operate at a reasonable speed; completion and support of the current activity being undertaken by the user, for example previously viewed pages; and website and system administration, for example, tracking the number of website users for marketing purposes.
The Site uses the following types of cookies:
- Session Cookie (1): This type of cookie allows websites to link the actions of a user during a browser session so that the website is able to store certain information whilst the user is browsing the site.
- Session Cookie (2): For managing your current visit Third party cookies - these are cookies that are not set by Dales Cycles but are instead set by a third party.
You can find more detailed information about the individual cookies we use and the purposes for which we use them in the list below:
- Google Analytics: "_ga _gat _gid". These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website, where visitors have come from and the pages they have visited. Click here for an overview of privacy at Google.. To opt out of being tracked by Google Analytics across all websites, visit Opting Out of Google Analytic Tracking.
- Promos: When running promotions, we will store a small cookie on your computer to indicate if you have seen the pop up message before. We do this in order to prevent you seeing the same promotion over and over again.
- Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit All about Cookies.
You may choose to try and block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies.
However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of the Site.
Where & How We Store Your Personal Data
The information which we collect about you will be stored on a EU based secure server.
The transmission of information via the Internet is not completely secure and although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Site; any transmission is at your own risk.
Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Uses Made of The Data & Information
We use information held about you in the following ways:
To administer the Site and to help you use the Site:
- To allow us to contact you through our e-newsletter or other forms of communication (If you have opted-in to receive this)
- In relation to repairs which you have scheduled
- In relation to competitions or prize draws
- To advise you of our products generally (If you have opted-in to receive this)
- To process your entry to our competitions and prize draws and to fulfill our obligation under the competition and prize draw terms and conditions; where you win one of our competitions or prize draws, use of your name and likeness in Dales Cycles promotional activities and material
- For the purpose of advertising or marketing our business, our good and services and promoting our public relations in connection with our business, goods and services (If you have opted-in to receive this)
- To carry out analysis of repairs processed through the Site and specific services which have been frequently viewed on the Site for marketing and business development purposes
Disclosure Of Your Information
We may disclose information about you to law enforcement officials in the investigation of any alleged unlawful activities by you.
We may also be required to disclose information to a court or regulatory body when required to do so by law.
We may also share your information with our service providers (to help manage the Site and provide services) and with any person or organisation (and their advisers) who might take over the services provided by the Site to allow them to prepare for taking over (after that, we may also allow that person or organisation to use and share your information on the same basis as us). If this were to happen, you would first be notified before any changes take place.
Your information is not available to anyone else on the site. Similarly, you are not able to access information on other users of this site.
Should you wish us to stop sending you email correspondence that we believe may be of interest to you by emailing The Site Administrator or calling 0141 332 2705. You can also update your preferences in the My Account section.
The Site may, from time to time, contain links to and from other websites. If you follow a link to any of these other websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Access To Information
You have the right to request a copy of personal information that we hold about you.
To do this, simply write to "Callum Inglis, Dales Cycles Limited, 150 Dobbies Loan, Glasgow, G4 0JE". Should we be prevented from disclosing your personal information, reasons will be given for the refusal. We may also request that you provide further information and identification to enable your request to be processed. If you believe that any information we hold about you is incorrect or incomplete, please write to the above address or email The Site Administrator or call us on 0141 332 2705. We will thereafter correct any information found to be incorrect.
You can find detailed information about your rights under UK Data Protection legislation on the UK Information Commissioner's UK Information Commissioner's website
We may change this policy from time to time.
Dales Cycles Workshop
Keep up with the workshop on Facebook, Twitter & Instagram! If you have any queries please don't hesitate to give us a call or send us an email.
Mon 9am to 6pm
Tues 9am to 6pm
Wed 9am to 6pm
Thur 9am to 7pm
Fri 9am to 6pm
Sat 9am to 6pm
Sun 10am to 5pm